Planning your next getaway is exciting, and you may have questions as you proceed with your plans. The following questions and answers may be helpful in registering for a tour.
Can you send me an itinerary for this tour?
Answer – Complete tour information is included in our tour book. Cancellation policies, maps & directions, and reservation forms are also provided in the tour book for your convenience. There is no additional itinerary information available for our tours. If you do not have a current tour book, please call our office, and we will be happy to mail one to you. You may also access the full itinerary and other information on this website.
Will I get any more information after I register?
Answer – After you register for a tour, a confirmation will be sent to you, and the next information you receive will be the Final Details sent to you approximately two weeks before the tour departs. An exception would be for some longer tours, when a mid-letter may be sent to you with information you should be informed of earlier than two weeks from the tour departure.
How much payment is due when I sign up for this tour?
Answer - For 1-Day tours, full payment is required at time of registration. Overnight tours require the deposit amount to secure your registration. If you register at the time final payment is due for an overnight tour, then the full tour cost is due at time of registration. **Although we will hold space for you for 10 days, your payment confirms your registration.
Will I receive a receipt for my payment?
Answer – Yes, receipts will be sent for all payments received for tour reservations.
Will you send me a reminder of when my final payment is due?
Answer – For 1-Day Tours, full payment is due at registration. Overnight tours require a deposit at time of registration. The itinerary states the final payment due date, and we ask you to mark your calendar with that date. We do not send reminders of final payments due for a tour.
What is the deadline for signing up for this tour?
Answer - We strongly suggest you register as soon as you decide to join a tour. Some tours fill quickly and your registration, with payment, will secure your registration and allow us to accommodate you as best as possible. For some overnight tours, hotels and attractions require monies be sent many months before the tour departs; therefore there are early deadlines on some tours. Early deadlines may vary from tour to tour.
How do I know I am on the tour?
Answer – We will send you a receipt, which confirms your reservation.
The tour is full and I am on the wait list. What are the chances of space opening up?
Answer – There is no way for us to know if there will be cancellations on any given tour. If you are notified that space is now available, you are not obligated to register for that tour. If your plans have changed and you are not able to join us, just let us know that when we call you.
Is there a lot of walking on this tour?
Answer – Each person's concept of "too much walking" is different. On most of our tours, you may have the option to drop out of an activity to rest if you need to.
Will I receive tickets before my tour (shows, games, etc.)?
Answer – Tickets will be issued by your tour director when you are on the tour.
Do you assign seats on the coach?
Answer – Yes, we assign seats for all tours in the order that you register with your deposit. On overnight tours, we have a procedure of seat rotation, which we feel is fair to our tour travelers. Explanation of seat rotation is handled by the tour director, on the motor coach, after the tour departure.
Do you have insurance?
Answer - Yes, insurance information is available upon request, through Travel Guard Insurance.
What if I need to cancel off of a tour?
Answer – If it becomes necessary for you to cancel, call our office as soon as possible. If the tour is full and there is a waiting list, we will try and find a replacement for you. If a replacement is not found, the motor coach tour cancellation policy or air/cruise tour cancellation policy will take effect.
What is your cancellation policy?
Answer – Our cancellation policies may be found at motorcoach tour cancellation policy and air/cruise tour cancellation policy. Please see our General Information page for further explanation.
Where do you pick-up?
Answer – Our tours originate in Lancaster, PA, on the Lancaster Bible College campus, 901 Eden Road, Lancaster, PA. An additional pickup is made at the Walmart (Junction Rt. 222 & Rt. 322) in Ephrata, PA. Depending on the direction the tour is traveling, the Ephrata pickup may be before or after the Lancaster, PA, pickup. Also, depending on the direction the tour is traveling, there may be an additional pick-up point. If an additional pick-up point is available, it is noted in the tour itinerary.
For the Ephrata pickup, why is the pick-up time sometimes earlier than the Lancaster Bible College pick-up time?
Answer – The Ephrata pickup time depends on the direction the tour is traveling. That is the reason sometimes it is earlier, or before the Lancaster pickup, and sometimes later, or after the Lancaster pickup.
Have a question not addressed here? Click here for our Information Request form and send your question. We will respond within two business days!