General Information
Responsibility- Bob Neff Tours, Inc. of Lancaster, PA, assumes no responsibility or liability in connection with the services of any train, vessel, carriage, aircraft, motor or other conveyance which may be used wholly or in part, in performance of their duties to participants of any tour described on this website, neither will they be responsible for any act, error, or omission, or for any injury, loss, accident, delay or irregularity which may be occasioned by reason or default of any company or person engaged in conveying the passenger; or for any hotel proprietor, or for any other person engaged in carrying out the itinerary listed on this website.
While no significant changes are anticipated in the published tours, the right is reserved to alter the schedule or substitute hotels where and when considered advisable for the comfort and welfare of the tour participants. Any additional expenses incurred due to changes required owing to sickness, weather, strikes, war, quarantine, or other causes shall be the responsibility of the individual tour participant.
Motorcoach Tour Cancellation Policy - All cancellations are subject to a $5.00 per person cancellation fee plus any deposits that were made for you and are non-refundable. For cancellations received in our office 30 days up to the day before departure, a charge of $15.00 per person, per travel day, PLUS any expenses that cannot be recovered, will be made unless a substitute(s) can be found. All ticket prices are non-refundable.
For all cancellations, if a substitute is found, a full refund will be made, with the exception of the $5.00 per person cancellation fee. No Refunds will be given to persons who fail to show up for the tour the day of departure.
Air/Cruise tour cancellation policy: Bob Neff Tours Cancellation policy is regulated by the Airlines, Cruise Companies, and Travel Agents with whom we have made travel arrangements, and we are bound to their cancellation policies. These conditions and penalties are different for each individual tour. All cancellations must be confirmed in written form. Cancellation Insurance is available through Travel Guard to cover these losses (www.travelguard.com). You may click on the Travel Guard symbol below to access their website.
With cruise lines, airlines and tour packagers, cancellation fees begin as early as 90 days prior to departure and increase up to the full amount of your trip, depending on the date of your cancellation. We highly recommend purchasing coverage, either through Travel Guard or another insurance source of your choosing. Please notice that you must purchase Travel Guard’s plan within 15 days of making your first trip payment in order to receive a pre-existing medical condition exclusion waiver and trip cost default (against the financial default of airlines/cruise lines, etc.). Other benefits, conditions and restrictions apply, so please read the Travel Guard Information thoroughly.
Any questions should be directed to, and policies purchased directly from, Travel Guard (800) 549-9037), 1145 Clark Street, Stevens point, WI 54481.
Mail insurance payment to the insurance company - NOT Bob Neff Tours
OR you can also click on the Travel Guard link and purchase insurance coverage online at:
http://www.travelguard.com/quickquote/?cmpid=kac-001-IO-Google-8930216&gclid=
Motorcoach Tour Transfer Policy - There will not be any service charge for the transfer of monies from one tour to another if done 30 days or more prior to the tour departure date, unless there are non-refundable deposits made for this tour on your behalf.
If transfer of monies from one tour to another tour is made within 30 days prior to the tour's departure, the result will be a $5.00 per person service charge, PLUS any monies that were prepaid on your behalf that cannot be recovered.
Objectionable Conduct - Bob Neff Tours, Inc. reserves the right to reject or terminate the participation of any tour member whose conduct is considered to be objectionable to the other members of the tour.
Cell phone use - Please limit cell phone calls to rest/meal stops.
Tour director services are provided on most tours by a member of the Bob Neff Tours staff unless the tour is being operated in cooperation with another tour company. Gratuity to the tour director is included on all regular Bob Neff Tours tours. No additional tip is needed. An envelope will be circulated throughout the coach for the driver's tip on all tours. Since many ask what is an appropriate driver’s tip, we suggest $1.50-$2.50 per person per day for a job well done.
Children ages 6 years or older are welcomed on our tours. Please use your discretion and be sensitive to fellow travelers.
Impaired persons who are physically or mentally challenged are always welcome. We request the following for safe travel: The individual(s) are able to walk on and off of the coach on their own, and they need to be accompanied by a friend or a family member who will be responsible for them.
Food allergies that require special menu requests should be mentioned at time of tour registration.
On all tours, due to increased national security, we suggest you carry a government-issued photo ID (such as a driver's license). If, due to religious reasons, a photo ID is not available, a non-photo state issued ID or government-issued birth certificate is recommended.
Flower blossom, fall foliage tours are scheduled during the times each area holds their festivals, or at a time when the flowers/leaves are considered to be a good time for viewing.
Motorcoach seat rotation will be observed on overnight motorcoach tours. We cannot guarantee a seat in the front of the motorcoach for any traveler. Therefore, we have a system of seat rotation, which we feel is fair to everyone. For one-day tours and a few select overnight tours, we do not offer seat rotation. We cannot guarantee special requests.
While on tour, the tour director will be taking pictures that may be used by Bob Neff Tours for promotional purposes. If you prefer not to be included in any pictures, please notify the tour director at that time.
Hotel rooms generally have 2 double beds in each room on the United States tours. Many times, king-bedded rooms are available and, if desired, should be marked accordingly on your reservation form. If you wish to room 3 or 4 in a room, we cannot guarantee you will have any more than the 2 double beds, as some hotels do not offer rollaways. We have requested non-smoking rooms at each hotel; however, we cannot guarantee these for all travelers each overnight, due to a limited number in some hotels. Should you desire a smoking room, please mark your reservation form or call our office.
Travel insurance for Medical, Baggage and Trip Cancellation is available. If you wish coverage, we offr several plans available through Travel Guard. The following links allow you to copare insurance costs for your particular needs.
Silver or Gold Plan - http://www.travelguard.com/compare/pct.asp?ta_arc=208995&pc=PCTUSASLG
ABA Basic Plan - http://www.travelguard.com/agentlink.asp?ta_arc=254124&pcode=ABABAS
ABA Deluxe Plan - http://www.travelguard.com/agentlink.asp?ta_arc=254124&pcode=ABABAS
a"Pre-existing Conditions" are covered if insurance is purchased at registration or within a week of registration.
a If you have any questions after receiving the form, please call the insurance company at the 800 number listed on the brochure.
aWe strongly suggest you purchase cancellation insurance on the flying tours, cruises and overnight tours since the penalties can be high.
aIf the tour is cancelled, Travel Guard will issue you a voucher, which is valid for coverage on another future tour.
Tour cooperation with other travel companies has allowed us to offer more travel options to you, both international and domestic. We are cooperating with familiar names in the travel industry: Christian Tours of North Carolina; Collette Vacations; Mayflower Tours and Pilgrim Tours. We have had past experience working with these companies and feel comfortable recommending them to you. By cooperating with these companies, we are able to provide you with a more extensive list of destination choices than ever before. If one of these cooperative tours is listed in our tour book, we will also include a complimentary round-trip shuttle to the airport/departure point from Lancaster or Ephrata. For most of these tours, a Bob Neff Tours tour director will not accompany the group. However, the travel company we are cooperating with will provide the tour director, who will meet you on arrival at the airport.
*Bob Neff Tours cannot be held responsible for weather*
conditions which may affect the appearance of foliage, or the availability of attractions while on tour.
Neither is Bob Neff Tours responsible for national security measures that govern access to some attractions or monuments.
*Sorry, we cannot offer refunds.*
Bob Neff Tours is not responsible for typographical errors.
Required Travel Documents A photo ID is required when you check in at the airport for domestic travel. If you are a U.S. citizen and planning on traveling outside of the United States, after June 1, 2009, you will be required to carry a current passport, regardless of the mode of transportation.
Photo ID On all tours, due to increased national security, we suggest you carry a government-issued photo ID (such as a driver's license).
Proof of Citizenship This may be a government-issued birth certificate (with raised seal), along with a photo ID (such as a driver's license), or a current passport.
Passports Beginning June 1, 2009, a Passport is required for departure from and entrance into the United States, regardless of the mode of transportation. If you do not have a current passport and need information on where and how to acquire one, you may check the internet at www.iafdb.travel.state.gov. This is a State Department website where you can insert your zip code, and you will be directed where to apply. If you do not have the internet, call our office for this information. Minors (under 16) traveling alone or in someone else's custody must present written authorization, signed before a notary, from the parent(s) or guardian, and they must also carry a passport.
When planning international travel, be sure your passport will be valid for at least six months after the return date of the tour. If you are traveling abroad, better start preparing now. You may obtain the proper forms through the Clerk Of Court or at the local Post Office. You may also apply for a passport via the State Department's Web Site. Go to www.travel.state.gov/passport, click on "How to Get a Passport" and download application form DS-11. We also have Passport application forms in our office---for new or renewal---and we'll be delighted to send one to you. After downloading the form:
- Provide proof of U.S. citizenship, such as a birth certificate (new requirements, please see following link), naturalization certificate, or certificate of citizenship. http://www.travel.state.gov/passport/passport_5401.html
- Present proof of identity, such as a current driver's license or government ID, and your Social Security number.
- Bring two color passport photos
- Pay the fees: www.travel.state.gov/passport/fees/fees_837.html (All children, regardless of age, must have passports.)
- Take the forms to any passport acceptance facility, such as a local post office or county or municipal office. To find a nearby office, click on www.iafdb.travel.state.gov.
If you are not a U.S. citizen or would like more information on border security, you might like to go on the internet to the U.S. government website at www.travel.state.gov or the Department of Homeland Security's website at www.dhs.gov. If you would like to acquire a passport or need to get an official government birth certificate, you can look on the internet at www.travel.state.gov or you can call our office, and we will send you information.
There is now available a "Passport Card" for crossing the border between Canada, Mexico, the Caribbean and Bermuda, when traveling by land or sea. It is not sufficient for air travel across the border. Please see the website for additional information www.travel.state.gov and click on U.S. Passport Card.